Particulier  (Used from a normal permanent phone i.e. your home or business with a connection to France Telecom)

 Particulier Tariff    

• France to the UK is the SAME PRICE, 24 hours a day, 7 days a week at 2.9 cents TTC with a connection fee of 10 cents.   Calls to UK mobiles are charged at 27 cents with a connection fee of 10 cents.  Primus’s tariffs worldwide are very competitive.  Primus is also a leading provider of local and national calls within France.  The call charge on both local and national is 1 cent with a connection fee of 10 cents.

• All calls are charged by the second from the first second.  There are some companies advertising what appear to be competitive prices, who cunningly charge not by the second, but in slices of 20 seconds.  Beware of this trap. With Primus you only pay for the calls you make.  There are no monthly fees, cancellation fees, or contract duration.  If for any reason whatsoever you decide to cancel, then this will be done straight away with no charge. Please note France Telecom can take up to 2 weeks to restore or switch your line to another operator.

• Your Internet access, analogue or ADSL Broadband, is not affected in anyway whatsoever and is still routed through France Telecom, whoever you are connected to.  French 08 series numbers, such as Indigo, autre operator and services audiotel will appear on your France Telecom bill.  Primus allows you to dial UK Free/Premium numbers such as 0800,0870,0871 and 0845 series numbers, which are often blocked by overseas operators.  All 08 UK numbers are charged at 27.5 cents with a connection fee of 10 cents.  09 series numbers are definitely not able to be dialled outside of the UK. However, the whole 08 UK process is very complicated and some numbers are not accessible for technical reasons.  As these UK numbers are very expensive to overseas operators, if you have to dial one of these UK numbers, I suggest you ask your recipient to give you a normal number to ring on.  There is a very useful Internet site with alternative geographical numbers to the 08 UK series numbers at www.saynoto0870.com

• Monthly itemised billing.  If you use less than 16€ in a month, then your bill and payment will be held over to the following month.   Billing may be sent to a UK address if you prefer.  Email billing on request.

• Payment is by French Bank Direct Debit (prélèvement) which must include a printed RIB from your bank.

Connection is normally within 24 hours of receiving your application.  We will ring you and email you to let you know when you are connected.  We will also provide you with a special number to ring, which will tell you when France Telecom has switched your outgoing line to Primus.  This message is in both French and English.

The following table shows the REAL call charges of companies using a connection charge.  The tariff shown is to the UK.  All prices are inclusive of TVA:

As a new customer, you will also receive 1 hour of Free calls each month for 6 months to UK landlines.

*Monthly Charge of 17€           Call charges shown as of 1st January 2008 / without specific option